1.1 These General Terms and Conditions ("Terms" or "GTC") apply to contracts and legal relationships between TeamSpeak Systems, Inc., PO Box 211180, Chula Vista, CA 91921, USA, and its related companies (together, "TeamSpeak") and the customer or user ("Customer" or "User") for TeamSpeak software, websites, accounts, downloads, mobile apps, server-related services, hosted features, add-ons, software development kits, licensing services, support, communities and related services (together, the "Services").
1.2 If TeamSpeak Systems GmbH, registered seat: Krün, District of Garmisch-Partenkirchen, Germany, business address: Wilhelmstraße 21, 74072 Heilbronn, Germany, registered with the Local Court of Munich under HRB 172523, or another TeamSpeak entity is expressly identified as the contracting party for a specific Service, order, invoice or agreement, that entity is the contracting party for that Service.
1.3 These Terms apply to all current and future versions of TeamSpeak software and Services, unless a specific version, order or Service is subject to separate terms. Separate product terms, SDK terms, ATHP or hosting-provider agreements, enterprise agreements, app store terms, open-source licenses and privacy terms may supplement these Terms and prevail for their specific subject matter.
1.4 Deviating, conflicting or additional customer terms do not apply unless TeamSpeak has expressly agreed to them in writing for the specific transaction.
1.5 The TeamSpeak Privacy Policy, Community Guidelines and applicable product notices form part of the contractual framework. By using the Services, the User agrees to comply with them.
2.1 Users may use the Services only if they are legally capable of entering into a binding agreement or use the Services with the consent and supervision of a parent or legal guardian where required. Minimum age, legal-capacity, consent and authorization requirements may differ by country, region and Service.
2.2 The Services are general-audience services. They are not directed to children below the minimum age at which applicable law permits them to use online services or account-based services without parental or guardian involvement. Users who do not meet the applicable minimum-age, consent or eligibility requirements may not create an account or use account-based Services unless legally valid parental or guardian consent or authorization has been obtained where required and TeamSpeak has made the relevant Service available for such use.
2.3 Certain Services or features may be subject to additional age, legal-capacity, authorization, payment, third-party-provider, app-store or regional eligibility requirements, including paid subscriptions, payment features, third-party integrations, third-party services and regionally restricted functionality.
2.4 If a User acts for a company, organization, public body, club, community, server operator, reseller, hosting provider or other legal entity, the User represents that they have authority to bind that entity.
2.5 TeamSpeak may refuse, suspend, restrict or terminate access where age, consent, eligibility, authorization, payment, legal, safety or abuse-prevention requirements are not met.
3.1 TeamSpeak provides software and services that enable voice communication, text communication, file exchange, account features, server discovery, community functions, licensing, updates, add-ons and related functionality.
3.2 TeamSpeak may provide clients, servers, hosted services, cloud-based features, SDKs, apps, web services, support portals and customer centers. Functionality may differ between TeamSpeak 3, TeamSpeak 6, beta versions, mobile applications, self-hosted environments, hosted services and third-party integrations.
3.3 TeamSpeak is designed to support decentralized use. Many TeamSpeak servers are operated by independent users, communities, companies or hosting providers. TeamSpeak is not responsible for independent servers, independent community rules, third-party hosting environments, third-party content or third-party availability, except where TeamSpeak expressly operates or controls the relevant Service.
3.4 TeamSpeak may change, update, improve, replace, discontinue or limit Services, features, protocols, compatibility, integrations or versions in accordance with these Terms and applicable law.
4.1 Some Services require a myTeamSpeak account or other registration. Users must provide accurate information, keep account data current and protect credentials against unauthorized access.
4.2 Users are responsible for all activity under their accounts unless the activity results from TeamSpeak's breach of its own security obligations. Users must notify TeamSpeak promptly of suspected unauthorized access.
4.3 TeamSpeak may require reasonable authentication, security checks, email verification, multi-factor authentication, anti-abuse checks or age-related checks where appropriate.
4.4 Account names, server names, community names, avatars, add-ons, descriptions and other user-facing identifiers must comply with the Community Guidelines and must not mislead others, impersonate third parties or infringe rights.
4.5 TeamSpeak may offer self-service account deletion. Accounts marked for deletion are scheduled for permanent deletion after 30 days. During this period, deletion may be canceled where the user can be securely authenticated and no legal, security or abuse-related reason prevents reactivation. Account deletion may not remove data that must be retained under law, for security, for billing, in backups, in third-party systems or in independent communities.
5.1 Product descriptions, website information, price displays, license descriptions and checkout pages are invitations to place an order unless expressly stated otherwise.
5.2 A contract is concluded when TeamSpeak accepts the order, provides access, delivers a license key, confirms the subscription, provides the download, enables the Service or otherwise accepts the order. Automated confirmations of receipt are not necessarily acceptance unless they expressly confirm the contract.
5.3 The Customer must review order data before submitting an order and correct errors through the checkout tools provided.
5.4 Subscriptions renew for the stated renewal period unless canceled in accordance with the applicable subscription terms and checkout information. TeamSpeak will provide renewal and cancellation information where required by law.
5.5 Trial, free, beta or promotional Services may be limited, modified, discontinued or converted to paid Services in accordance with the applicable notice and product terms.
6.1 Prices are shown in the applicable order process or agreement. For consumers, the total price including applicable taxes and mandatory charges is displayed in the checkout before the order is submitted. For business customers, and otherwise only to the extent permitted by applicable law, prices are exclusive of taxes, duties, levies, currency conversion fees, payment-provider fees and similar charges unless expressly stated otherwise.
6.2 TeamSpeak may use third-party payment providers and app stores. Their own terms, authentication requirements and privacy notices may apply to payment processing.
6.3 Payment is due at the time stated in the order process, invoice or agreement. For invoice payments, payment is due within the period stated on the invoice or, if no period is stated, within 14 calendar days after receipt of the invoice.
6.4 If payment fails, is reversed or becomes overdue, TeamSpeak may suspend or limit paid Services, licenses or accounts after reasonable notice, unless immediate action is necessary to prevent abuse, fraud or loss.
6.5 Business customers are responsible for taxes and charges arising from the purchase or use of the Services, except for taxes based on TeamSpeak's income. Consumers are responsible only for amounts that are displayed to them as part of the total price or that may be charged under mandatory law.
7.1 TeamSpeak and its licensors retain all rights, title and interest in and to the Services, software, source code, object code, designs, trademarks, logos, documentation, APIs, SDKs, know-how, databases and related intellectual property.
7.2 Subject to these Terms and payment of applicable fees, TeamSpeak grants the User a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to download, install, access and use the relevant software and Services for the permitted purpose and term.
7.3 The User may not copy, modify, translate, reverse engineer, decompile, disassemble, scrape, sell, rent, lease, sublicense, distribute, circumvent technical restrictions, create derivative works from or otherwise exploit the Services except as expressly permitted by law, these Terms, open-source licenses or a written agreement with TeamSpeak.
7.4 The User may not remove proprietary notices, interfere with license checks, bypass security mechanisms, manipulate client or server behavior, access non-public APIs or use the Services in a manner that harms TeamSpeak, other users or third parties.
7.5 Feedback, suggestions and improvement ideas may be used by TeamSpeak without restriction or compensation, unless a separate written agreement provides otherwise.
8.1 TeamSpeak software and Services may include, interoperate with or make available clearly identified third-party components, open-source software, third-party integrations, libraries, codecs, APIs, security tools, payment tools, analytics tools, support tools or other components that are required or useful for specific functionalities. Such components are included or made available only where TeamSpeak has a functional, technical, security, operational, legal or user-requested purpose for doing so. They may be subject to separate third-party terms, notices, licenses or privacy information.
8.2 Open-source components may be disclosed in the client, in an "About" section, in open-source notices, in documentation, in repositories or in other appropriate places. To the extent an open-source license grants rights that are broader than or different from these Terms, the open-source license governs the relevant component only.
8.3 Third-party integrations selected or enabled by the User may transmit data to or from third parties. TeamSpeak is not responsible for third-party services that are not controlled by TeamSpeak. Users should review third-party terms and privacy notices before enabling integrations.
8.4 TeamSpeak may update, replace, disable or remove third-party components or integrations for security, compliance, compatibility, licensing, operational or product reasons.
9.1 Users retain ownership of content they submit, upload, transmit or make available through the Services, subject to rights granted to TeamSpeak and other users as necessary to provide the Services.
9.2 The User grants TeamSpeak a worldwide, non-exclusive, royalty-free license to host, store, transmit, display, reproduce, process, moderate, secure, remove and otherwise use user content to provide, maintain, secure and improve the Services, enforce these Terms and comply with law.
9.3 The User represents that user content is lawful, does not infringe rights and complies with the Community Guidelines. The User is responsible for user content and for obtaining all required rights and consents.
9.4 Some Services may use encryption or device-held keys. TeamSpeak may be unable to recover encrypted content or account data if the User loses keys, devices or credentials.
9.5 TeamSpeak does not claim ownership of user content. However, TeamSpeak may remove, disable access to, restrict or preserve content where permitted or required by law, these Terms, the Community Guidelines, security obligations or rights of third parties.
10.1 TeamSpeak processes personal data in accordance with the TeamSpeak Privacy Policy and applicable privacy laws.
10.2 Customers operating servers, communities or integrations may themselves be controllers or processors of personal data. They are responsible for their own privacy notices, legal bases, consent mechanisms, security, retention practices and compliance obligations.
10.3 Customers must not use the Services to collect, process or disclose personal data unlawfully, to monitor users without a legal basis, to circumvent consent requirements, to collect children's data unlawfully, or to transmit sensitive data unless the Service and applicable agreement permit such use.
10.4 If a business customer processes personal data through a TeamSpeak Service in a manner requiring a data processing agreement, the parties shall enter into the applicable data processing terms before such processing begins.
11.1 TeamSpeak may provide updates, patches, upgrades, security fixes, compatibility changes, feature changes and new versions. Updates may be required to maintain security, compatibility, support or access to certain Services.
11.2 Beta, preview, test or experimental features are provided for evaluation and may be incomplete, unstable, changed or discontinued. They should not be used for production-critical operations unless TeamSpeak expressly agrees otherwise.
11.3 TeamSpeak strives to provide reliable Services but does not guarantee uninterrupted or error-free availability unless a separate service level agreement applies.
11.4 Maintenance, security incidents, third-party outages, force majeure, misuse, legal requirements, protocol changes, dependency changes or user-side systems may affect availability.
11.5 Support is provided through the channels, response targets and support levels made available for the relevant Service, customer type or agreement.
12.1 TeamSpeak 3 will continue to be supported on an ongoing basis during the phased transition period while TeamSpeak implements a planned end-of-life process targeted for completion by December 31, 2027.
12.2 The phased sunset may include notices in the TeamSpeak 3 client, website notices, customer center notices, email notices, release notes, support articles, migration guidance, changes to downloads, changes to update channels, compatibility notices, license notices and updates to these Terms.
12.3 TeamSpeak may continue providing security updates, compatibility updates, documentation, migration tools, transition support or limited operational support for TeamSpeak 3 as TeamSpeak considers appropriate during the transition period. TeamSpeak does not promise indefinite maintenance, indefinite feature development, indefinite compatibility with third-party systems or indefinite availability of legacy infrastructure.
12.4 Customers remain responsible for planning migrations, backing up configurations, reviewing compatibility, updating clients and servers, informing their own users and implementing appropriate transition arrangements for their environments.
12.5 TeamSpeak will use reasonable efforts to communicate material sunset milestones in advance. However, TeamSpeak may make earlier changes where necessary for security, legal compliance, abuse prevention, technical compatibility, licensing, third-party dependency changes or urgent operational reasons.
12.6 Nothing in this Section limits mandatory statutory rights, paid license rights for already agreed fixed terms, or liability that cannot be excluded by law.
13.1 The User must use the Services lawfully, responsibly and in accordance with these Terms, the Community Guidelines, applicable laws, third-party rights and applicable documentation.
13.2 The User must not use the Services for unlawful content, harassment, hate, threats, abuse, exploitation of minors, sexual exploitation, self-harm encouragement, malware, phishing, spam, credential theft, evasion of sanctions, illegal goods or services, doxxing, privacy violations, intellectual-property infringement, impersonation or interference with the Services.
13.3 The User must not attack, disrupt, overload, reverse engineer, scan, scrape, crawl, test without authorization, bypass, circumvent or misuse TeamSpeak systems or third-party systems.
13.4 Server operators and community administrators are responsible for their own server rules, user management, moderation, security settings, backups, compliance notices and handling of user content within their control.
13.5 Business customers must ensure that their employees, contractors, users and administrators comply with these Terms.
14.1 The Community Guidelines apply to official TeamSpeak communities, account-based features, hosted features, public user-facing content, add-ons, names, descriptions, reports, support interactions and any other environment where TeamSpeak has the ability to enforce them.
14.2 TeamSpeak may review reports, complaints, security alerts, public content, account data, metadata and other available information to enforce these Terms, the Community Guidelines and applicable law. TeamSpeak does not undertake a general obligation to monitor all user content.
14.3 Enforcement measures may include warnings, content removal, visibility restrictions, feature restrictions, suspension, termination, license restrictions, community restrictions, reporting to authorities, preservation of evidence or other proportionate measures.
14.4 Where required by the EU Digital Services Act or comparable law, TeamSpeak will provide information about restrictions, content moderation policies, measures, tools, human review, complaint procedures and significant changes in clear language and through accessible channels.
14.5 Where TeamSpeak restricts content or accounts on the ground that content is illegal or incompatible with these Terms, and where the affected User's electronic contact details are known, TeamSpeak will provide a statement of reasons where legally required and will make an appeal or complaint channel available where required.
14.6 TeamSpeak may use automated tools to detect spam, malware, security threats, obvious abuse, license violations or policy risks. Significant enforcement decisions may be subject to human review where appropriate or required by law.
15.1 These Terms apply for as long as the User accesses or uses the Services or has an active account, license, subscription or contractual relationship with TeamSpeak.
15.2 The User may stop using free Services at any time. Paid subscriptions and licenses may be terminated or canceled as described in the applicable order, subscription terms, customer center, invoice or product terms.
15.3 TeamSpeak may suspend or terminate access with notice where the User materially breaches these Terms, fails to pay amounts due, violates the Community Guidelines, creates legal or security risks, misuses the Services or no longer meets eligibility requirements.
15.4 TeamSpeak may suspend or restrict access without prior notice where immediate action is reasonably necessary to prevent security incidents, abuse, fraud, unlawful activity, harm to users, harm to TeamSpeak, violation of law or liability exposure.
15.5 Upon termination, licenses and access rights end unless the applicable agreement or mandatory law provides otherwise. Sections that by their nature should survive termination continue to apply, including payment obligations, intellectual property, liability, privacy, enforcement, dispute resolution and miscellaneous provisions.
16.1 The Services are provided with the functionality described for the relevant Service, subject to updates, compatibility requirements, maintenance, technical limitations and these Terms.
16.2 For consumers, statutory rights for defects, digital content, digital services and consumer protection remain unaffected and apply as required by mandatory law.
16.3 For business customers, and to the extent permitted by law, TeamSpeak disclaims implied warranties, including implied warranties of merchantability, fitness for a particular purpose, non-infringement and uninterrupted availability, except as expressly agreed in writing.
16.4 The User is responsible for selecting the Services for the User's intended purpose, maintaining compatible systems, implementing backups, configuring servers and communities, and complying with applicable laws.
17.1 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, intentional misconduct, gross negligence, fraud, fraudulent concealment, product liability, mandatory statutory consumer rights or any liability that cannot be limited or excluded by law.
17.2 For consumers in Germany or the EU, TeamSpeak is liable for intent and gross negligence without limitation. In cases of ordinary negligence, TeamSpeak is liable only for breach of essential contractual obligations, and liability is limited to typical foreseeable damages. Essential obligations are obligations whose fulfillment enables proper performance of the contract and on whose compliance the Customer may regularly rely.
17.3 For business customers, to the extent permitted by law and unless a separate agreement states otherwise, TeamSpeak is not liable for indirect, incidental, special, consequential or punitive damages, loss of profits, loss of revenue, loss of data, business interruption, loss of goodwill or costs of substitute services. TeamSpeak's aggregate liability is limited to the amounts paid by the business customer for the affected Service during the 12 months before the event giving rise to liability.
17.4 TeamSpeak is not liable for independent servers, user content, third-party services, third-party integrations, third-party networks, payment providers, app stores, force majeure, customer-side systems, unauthorized account use caused by the User, or failures outside TeamSpeak's reasonable control.
17.5 The limitations in this Section apply to contractual, tort, statutory and other claims to the maximum extent permitted by law.
18.1 Business customers shall indemnify and hold TeamSpeak harmless from claims, damages, losses, costs and expenses arising from the business customer's user content, unlawful use, violation of these Terms, violation of third-party rights, violation of privacy or security obligations, or use of the Services by its administrators, employees, contractors or users, except to the extent caused by TeamSpeak.
18.2 TeamSpeak will provide reasonable notice of such claims and allow the business customer reasonable control of the defense, provided that any settlement affecting TeamSpeak requires TeamSpeak's prior written consent.
19.1 The User must comply with applicable export control, sanctions, import and trade compliance laws.
19.2 The User must not access, use, export, re-export or transfer the Services in violation of applicable sanctions or export-control restrictions, including to prohibited persons, countries or end uses.
19.3 TeamSpeak may suspend or terminate access where necessary to comply with trade compliance obligations.
20.1 TeamSpeak may update these Terms for legal, regulatory, security, technical, operational, product, pricing or business reasons.
20.2 TeamSpeak will provide reasonable notice of material changes, for example by website notice, in-client notice, account notification or email. Material changes normally take effect no earlier than 30 days after notice, unless a shorter period is required for legal, security, abuse-prevention or urgent operational reasons.
20.3 If a User does not agree to material changes, the User may stop using the Services and may terminate affected paid Services where mandatory law or the applicable product terms provide such a right. Continued use after the effective date constitutes acceptance to the extent permitted by law.
20.4 Changes to separate product terms, prices or subscriptions may require additional notice or consent where required by law.
21.1 Unless mandatory law provides otherwise, these Terms are governed by the laws of the State of California, USA, without regard to conflict-of-law rules.
21.2 Mandatory consumer protection laws of the country where the consumer habitually resides remain unaffected where they cannot be waived by contract.
21.3 For business customers, disputes shall be brought before the courts competent for TeamSpeak Systems, Inc. or another forum agreed in an individual agreement. TeamSpeak may also bring claims at the customer's place of business or where infringement occurs.
21.4 Consumers may have access to mandatory local courts or dispute-resolution mechanisms under applicable law. TeamSpeak does not participate in voluntary consumer arbitration or alternative dispute resolution unless expressly required by law or agreed in writing.
22.1 The User may not assign rights or obligations under these Terms without TeamSpeak's prior written consent. TeamSpeak may assign these Terms in connection with a merger, acquisition, restructuring, sale of assets or transfer of Services.
22.2 If a provision of these Terms is invalid or unenforceable, the remaining provisions remain effective. The invalid provision shall be replaced by a valid provision that most closely reflects the economic and legal purpose, to the extent permitted by law.
22.3 Failure to enforce a provision is not a waiver. Waivers must be in writing.
22.4 Notices may be provided through the website, client, customer center, account, email, postal mail or other appropriate channels.
22.5 The English version governs unless mandatory law requires a localized version to prevail.
1.1 Provider: TeamSpeak Systems, Inc., PO Box 211180, Chula Vista, CA 91921, USA.
1.2 Telephone: +1-877-832-6773. International telephone: +1-619-312-6255. Fax: +1-619-312-4145.
1.3 Email for general business and licensing contact: [email protected] or the specific email address shown in the relevant order process, customer center, support page or product page.
1.4 For data protection matters, users may contact [email protected] or the Data Protection Officer named in the Privacy Policy.
1.5 Where TeamSpeak Systems GmbH or another TeamSpeak entity is identified as contracting party for a specific Service, that entity's details are provided in the applicable order, invoice, product terms or legal notice. TeamSpeak Systems GmbH has its registered seat in Krün, District of Garmisch-Partenkirchen, Germany, its business address at Wilhelmstraße 21, 74072 Heilbronn, Germany, is registered with the Local Court of Munich under HRB 172523.
2.1 TeamSpeak provides digital communication software, clients, server software, account-based features, hosted services, licensing, downloads, add-ons, SDKs, mobile apps, community features, support and related digital services.
2.2 The essential characteristics of each product or Service are described on the relevant product page, checkout page, download page, customer center, license description, order form or individual agreement.
2.3 Some Services are decentralized and depend on servers operated by users, customers or third-party hosting providers. TeamSpeak does not control independent third-party servers unless expressly stated otherwise.
2.4 TeamSpeak 3 remains supported during a phased transition period. TeamSpeak currently targets completion of the TeamSpeak 3 end-of-life process by December 31, 2027. Details may be communicated through client notices, website notices, account notices, support articles and product documentation.
3.1 The technical steps for conclusion of the contract are shown in the relevant order process. The customer selects the product or Service, reviews the order data, corrects input errors where necessary, accepts the applicable terms and submits the order.
3.2 A contract is concluded when TeamSpeak accepts the order, confirms the subscription, provides access, delivers a license key, enables the Service, provides the download or otherwise accepts the order.
3.3 The customer can identify and correct input errors before submitting the order through the order review page, browser navigation, form fields, customer center or other correction tools provided in the order process.
3.4 Free downloads, beta access, trial access or promotional features may be subject to separate conditions and may not create a paid contract unless the order process states otherwise.
4.1 The contract language is English unless the applicable order process or individual agreement provides otherwise.
4.2 TeamSpeak may store order information, invoices, license records and account data in accordance with the Privacy Policy and applicable law. The customer should save or print the applicable Terms, Privacy Policy, product description and order confirmation at the time of purchase.
4.3 TeamSpeak may send the order confirmation, contract information and legally required information by email, through the customer center, through the account interface or through another durable medium where required by law.
5.1 The applicable prices are shown in the relevant product description, checkout page, order form, customer center, invoice or individual agreement.
5.2 Unless stated otherwise, prices are exclusive of applicable taxes, duties, levies, public charges, payment-provider fees and currency conversion charges.
5.3 Available payment methods are shown in the order process. Payment may be processed by third-party payment providers or app stores under their own terms.
5.4 Subscription fees, renewal periods, cancellation deadlines and billing intervals are shown in the order process or applicable product terms.
6.1 Digital products and Services are delivered by download, license key, account access, activation, hosted access, customer center access, app store delivery or another digital delivery method described in the order process.
6.2 Delivery times, if any, are shown in the order process. In many cases, digital access is provided immediately or shortly after payment verification.
6.3 Users must maintain compatible hardware, operating systems, internet access, server environments, security settings and third-party dependencies as described in the product documentation.
6.4 Technical protection measures may include license keys, account authentication, update mechanisms, security checks, encryption, device binding, rate limits, anti-abuse systems and compatibility checks.
7.1 The term and termination conditions are stated in the applicable product description, order process, subscription terms, customer center, invoice or General Terms and Conditions.
7.2 Subscriptions renew as stated in the applicable order process unless canceled in due time through the provided cancellation mechanism or another legally accepted method.
7.3 Free Services may be discontinued or changed in accordance with the General Terms and Conditions.
7.4 Account deletion may be initiated through the self-service account deletion function where available. myTeamSpeak accounts are marked for deletion and permanently deleted after 30 days, subject to legal, security, billing and backup exceptions described in the Privacy Policy.
8.1 Consumers retain mandatory statutory rights for defects, conformity of goods, digital content and digital services, where applicable. These rights are not limited by the General Terms and Conditions.
8.2 For business customers, warranty and liability are governed by the applicable agreement and the General Terms and Conditions to the extent permitted by law.
8.3 Updates necessary to maintain conformity, security or compatibility may be provided as described in the product information and the General Terms and Conditions.
9.1 Where a consumer has a statutory right of withdrawal under applicable distance-selling law, the consumer may withdraw from the contract within the statutory period, generally 14 days, unless an exception applies.
9.2 For digital content or digital services, the right of withdrawal may expire if the consumer has expressly consented to immediate performance before the withdrawal period expires and has acknowledged that the right of withdrawal is lost when performance begins, where applicable law permits this.
9.3 For subscriptions or services already performed during the withdrawal period at the consumer's request, the consumer may owe a proportionate amount for performance already received, where applicable law permits this.
9.4 Product-specific withdrawal information, including any required checkbox consent for immediate performance, is displayed in the checkout process and provided on a durable medium where legally required.
9.5 To exercise a withdrawal right, the consumer may contact TeamSpeak using the provider details above and state that the consumer withdraws from the contract. The following model form may be used but is not mandatory.
10.1 To: TeamSpeak Systems, Inc., PO Box 211180, Chula Vista, CA 91921, USA, or the email address shown in the order confirmation.
10.2 I/We hereby withdraw from the contract concluded by me/us for the purchase of the following goods or provision of the following service: [product/service]. Ordered on: [date]. Name of consumer: [name]. Address of consumer: [address]. Email/account used for the order: [email/account]. Date: [date].
10.3 If the form is submitted on paper, the consumer should sign it. If submitted electronically, a typed name is sufficient unless a different form is required by mandatory law.
11.1 Support and complaint channels are provided on teamspeak.com, in the customer center, in the relevant product documentation or in the order confirmation.
11.2 Users should include sufficient information to identify the product, account, order, license, error or complaint. For privacy matters, the dedicated privacy contact in the Privacy Policy should be used.
11.3 TeamSpeak does not participate in voluntary alternative dispute resolution for consumers unless required by law or expressly agreed. Mandatory consumer rights and mandatory local remedies remain unaffected.
12.1 Information on the processing of personal data, cookies, analytics, Microsoft Clarity, account deletion, international transfers, California privacy rights and children's privacy is provided in the TeamSpeak Privacy Policy.
12.2 Optional cookies and comparable technologies are controlled through the consent management tool where required by law.
12.3 The cookie banner, checkout, client notices and product pages link to the currently applicable Privacy Policy and Terms so that users receive the updated privacy, account deletion, TeamSpeak 3 transition and consumer information before or at the relevant point of interaction.
13.1 Product-specific information in the checkout process, product description, order confirmation, invoice, customer center or individual agreement prevails over this Customer Information document where it is more specific and legally valid.
13.2 The General Terms and Conditions govern the contractual relationship unless mandatory consumer information or product-specific information is provided otherwise.
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